Do you like to sit in the dark when the power goes out? neither do I. This was the primary reason I bought the Bluetti AC200P. With 2K hour battery and 2k power inverter built in this unit was up to the task. This is how I'm using it. I bought a 4 circuit transfer switch and had a professional electrician install it. I chose 4 circuits from my home's fuse box that ran most of the things I wanted to keep running when the power goes out. Lights in the living room, bathrooms and bedrooms. tv and entertainment and wifi router and the refrigerator. We rarely lose power for more than 3 or 4 hours. Most times it's much less. I did a dry run with the Bluetti. I cut the power from the main breaker and from the transfer switch powered on the 4 circuits from the Bluetti. Worked flawlessly. The Bluetti powered what I needed it to for more than 3 hours and at that time it was still at 46% capacity. Which means in the event of a power outage I could most likely run for about 5 hours. In the event of a known outage that will extend longer, I could extend that time by turning some items off. The other great thing about the Bluetti is it can be charged from an AC wall outlet, gas generator or solar. I had been planning on having solar panels installed on my roof so as an addition to the project I'm having 2 400W panels installed but not connected to the main array but having the leads run into the house and connected to the Bluetti. This will allow me to charge the Bluetti during the day providing there is enough sunlight. The bluetti can accept upto 700 watts in from solar. This should allow me to charge the unit during the day. If the power outage is localized, I could always drive to a friends house and charge from AC. This unit has so many uses, mine is just one. Now the unit is not really that portable at 62lbs. It's portable but at 62lbs your not going to be carrying it very far. The majority of the weight is the batteries. Not much you can do about that. But the batteries are the new generation lithium ion that can be charged up to 3500 times and still retain 80% of their storage capacity. This means that it will easily last many years. You can also buy expansion batteries to add capacity at 2k a piece. You could expand it 6k or more. Overall I'm very happy with the purchase. I havn't even scratched the surface of this thing. Lot's of you tube video's if you want to see more.1yr review - it's been a year and the ac200p has worked flawlessly. I have since purchased 4 bB230 expansion batteries bringing my backup power reserve to over 10KWh. I have 2 405watt solar panels mounted on my roof that I can charge from during the day. At night I run half my house off of battery power and recharge them the next day while I'm at work. On the weekends I run off the batteries most of the day. If it's mostly sunny the power generated by my solar panels easily keeps up with my power consumption during the day and I rarely need to charge the batteries from the AC wall charger. I've not had a power outage during this time but just knowing I have backup power should I lose power is a great comfort. I don't worry about losing power since I'm now prepared for it.

I use battery-based “solar” generators around the house whenever I need power in places that are inconvenient to run an extension cord. For example, last week my wife and I cooked some food in a crock pot for a relative. We needed to deliver it in the middle of the 8 hour cooking cycle so I plugged the pot into a Maxoak 500 watt battery generator and put the whole thing in the car for the 30 minute drive. When we arrived, we just plugged the pot into their kitchen outlet so it could finish cooking.I figured out a long time ago that the units made by Maxoak were a cut above the others I had bought earlier, so I have stuck with their products since then. I have an older 4,000 watt-hour unit, a 400 watt-hour unit, a 500 watt-hour unit, a 1,000 watt-hour unit and now I just bought their new Bluetti AC200P unit, which is 2,000 watt-hours. I charge all of my battery systems with solar power so I normally don’t use the chargers they include with them. For the AC200P I have ordered some parts to allow me to connect it to one of my solar panel arrays that fall within the 35-150 volts specified in the manual, but for this review, I am using the charger included with the unit.The AC200P is the first product from Maxoak/Bluetti that uses Lithium Iron Phosphate (LiFePo4) batteries. All earlier models were built around Lithium Ion batteries. LiFePo4 batteries are safer and they last longer. That is, if you treat them right, they will continue to provide at least 80% of their rated capacity for 1,000-2,000 full charging cycles. The AC200P will likely exceed even that because the unit is designed to cut off the outputs and charging cycle so that you can only use 90% of the battery’s actual capacity. This is a good tradeoff between usable capacity and life extension. And, the AC200P battery is 48 volts rather than the 12 volts of most solar generators. That should translate into a more reliable, longer lasting AC inverter since it doesn’t need to boost the voltage as far and thus keeping the current lower.The display/touch panel provides access to screens that provide information about the operations of the chargers, the AC load and DC load. There are also six pages of fault indicators so you can better understand any issues that might occur. So far I have only triggered the Inverter Overload fault by running an AC load of 2,200 watts, which is 200 watts above its rating. What was amazing to me is that it continued to operate for about three minutes in that overload situation before shutting off the AC output. I did not try higher watt overloads but I did try shorter duration overloads of 2,200 watts and, even though it beeped whenever I exceeded the 2,000 watt limit, it continued to operate as long as I brought the load below 2,000 watts before 3 minutes had transpired.I did a full load test, keeping the AC load as close to 2,000 watts as I could and it lasted one hour, which is exactly what the 2,000 watt-hour specification says it should. After it reached zero percent charge, the AC output shut down automatically. I had hoped that the AC output would turn back on automatically once the battery had charged back up to 5 or 10% but it does not. You must manually turn the AC output back on after the low battery fault by touching the AC Output button on the touch screen and selecting “ON”. This means the AC200P is unsuitable for long-term unattended applications (like long-term sump pump backup, or for supplying power for a refrigerator inside an infrequently visited cabin that has solar panels for recharging), but Bluetti advertises their generators for portable power uses, not unattended applications.2,000 watt hours is a lot of power. I ran a space heater, a 300w incandescent flood light, a tool battery charger, a large air circulation fan (on high), a large drill and a small heat gun (on low heat) to get to the 2,000 watt limit, and it all ran for an hour.There are six 120 volt outlets on the front and eight 12 volt DC outputs of various types—including one USB-C charging output. There are even two 15 watt wireless charging pads on the top surface for mobile phones with that capability. My phone charges for a while on these pads but I use a thick protective cover which is known to interfere with wireless chargers (and it’s very hard to get it off and back on). My wife’s Google Pixel 3 charges fine without a protective cover.So far the only minor disappointment is the AC self-consumption power. If you leave the AC output on without any AC loads connected (or all loads powered off), the AC200P inverter will consume about 50 watts all by itself. In fact, that 50 watts even generates enough heat that the unit’s fan needs to turn on low occasionally. The AC200P includes an “ECO” mode, which will turn the AC output off if no load is applied for four hours. That will solve the problem for most people, but it seems like they could have put the AC inverted into a suspended state until a load is sensed. That would conserve power and allow the device to remain on and ready for much longer. As it is, leaving the AC200P on and ready to supply AC power with the ECO mode off will result in more than 50% of the battery being consumed within 24 hours. In ECO mode, once the AC output is turned off after 4 hours, the self-consumption is closer to 5 watts. But be aware that you still have to manually turn the AC output back on when you want it to power something after ECO mode shuts it off.The thing I like most about the AC200P is that it allows the highest solar power recharging input of any portable generator I’m aware of (700 watts). That should allow me to recharge the unit from zero to full on a sunny day in about 3 hours, as long as I can configure my panels to reach the 700 watt limit. According to the manual, it will charge the battery whenever the solar panel input provides sufficient power, even if the unit is turned off. That will allow me to leave the AC output off and keep it fully charged and ready for use at any moment. AND, you can charge with both the 700 watt solar input AND the 400 watt wall charger at the same time for an even faster recharge. This is unheard of for a solar generator of this type.Bluetti has clearly placed their design attention in the right places. Touch panel with access to lots of data, lots of power outputs, multiple and fast charging options, even wireless phone charging. It’s a solid generator that is well worth the price.

I've put this to use much more than I thought I would have the past three months. It can power my full size Samsung refrigerator for 14 hours. It can run the microwave and hair dryer and anything else I can think of. I even charged my car with it at 1400 wh, though it drained this really fast. It can run a 60 inch tv for hours. I wished I could turn off the backlight on the screen, which is also hard to read at an angle. I also wish the battery would charge while powered off. It's weird that it'll only charge when turned on. It's also very heavy, about 60 pounds, and a pain to carry up stairs. At least they come with two sturdy handles. But still I love this. Even though it's really expensive, I'm glad I paid the premium for quality and reliability and ability. There's almost nothing in the house this can't run.

The original first unit arrived 2 days after I ordered it. That was amazing given this is a 60lb beast. Unfortunately, the unit that I received had a BMS fault that prevented it from working. After contacting the seller, Maxtar New Ener. replied promptly and sent me a second unit within two days which I am happy to report functioned really well. I am a happy customer. Kudos to the seller for impeccable customer service. I have recharged it, tested it with a hair dryer pulling 1300 W and ran my CPAP device for one night draining only about 17% of the battery reserve (your mileage may vary depending on number of hours used and whether heating is on or off). I will need to do more tests over the next while such as running my portable12V camping fridge. I wasn't able to test some of the DC ports but the USB A ports, 12V car charging port, wireless charging, and all AC ports functioned correctly. This is only an initial test and impression. I hope the unit will continue to function well in the years to come.Update 25 Oct 2021I have gotten back from a two+ week car camping road trip. The AC200P performed reliably with no issues. It powered the 12V fridge during the day and evenings when it is not being charged through the car's 12V outlet. Even with camping sites with electrical hookups, I still left the 12V fridge hooked up to the AC200P and connected the electrical to the power brick to top up the power station and another extension cord to the tent to power electrical devices and my CPAP. This kept the power station fully charged and provided safe clean power to my electronic devices. There was one site for two days with no electrical and I tried charging with solar with three 200W panels. Unfortunately, the site was quite shaded with tall trees everywhere and it was cloudy. So, I got just enough charge to replenish the power lost through charging the fridge. With my heavy electrical usage, running the 12V fridge two days, my CPAP device 8 hours per night for two nights, I ran the battery down to about 15%. So, in summary, I got about two days of power. Fortunately, my stay at this site was only for two days. When camping, don't choose a site that is too shaded. The unit has performed reliably and running out of power is only due to my heavy usage and blaming myself for choosing an overly shaded campsite. There were ways I could have optimized the power consumption but this was my first time using it. Still a happy camper.

tl;dr for the money, this is the simplest way to go off grid. You CAN use it as your daily driver solar system. Just don't expect miracles, there is more to it than just plugging in a solar panel.I have used the AC200P every day for the last 14 months living off grid with very few problems. There is a learning curve, but far less than a diy PV system or residential-scale all-in-one systems.Note: there are only 1500 w to use, not 2000, which was infuriating until I learned to use it efficiently.Do not fool yourself into thinking you will just plug in a solar panel and have unlimited power forever. If you actually want to use it for an off-grid living situation, the unit needs to be paired with a) a wind turbine or pico hydro setup; b) a small, low db generator and a second AC charging connector, or c) both in an ideal world. For a weekend cottage trip, in a vehicle, or for general purpose use like on a job site, however, it is an incredible tool.I have used it to run many 120v appliances, but pay close attention to the total wattage as overload will trigger the auto-shut off. My DC fridge runs year-round without issue and have left the AC200P on a full charge, without PV input, for 72 hours with a small charge still left.If the unit shuts after you use all the charge, you must wait until it charges to about 3-4% before switching turning things on again. This caused a lot of anger before figuring it out.Eventually I did upgrade to a massive system with a 12kW lithium battery and 10kW inverter, but in hindsight I would have just purchased another Bluetti system with wifi monitoring and expandable capacity.

FYI, I have been running this unit everyday for almost 2 years.Pros: This is in a work mobile vehicle field situation where it may get drained to 0%, and then recharged over night every night. It has sat in my car as a secondary power source all that time and have been through hot summers and cold winters. So I have beaten this thing pretty good. It is still running like a champ. No issues with supplying the power I need which is roughly 300-500w for several hours work.What I really like is, if I need to take it out and use it somewhere else, it's possible and fairly easy. A traditional fixed secondary battery in car this not possible. This is a huge advantage to me.Cons: the dc charging from 12v car voltage doesn't seem to work??, I've changed the setting to PV input car and still no good. I have checked dc voltage from car and it is steady 12v so something in the 200p isn't right.2nd. The screen doesn't seem to update refresh always. I run it all day, maybe down to 20%, then I'll plug it in overnight so I know there is 100% by next morning. However, the screen may say still 20-30%. What you need to do is power it all off, and then reboot then the screen seems to update. Weird?[2023]: update: still runs strong, I have bought the dc to dc charger for car charging and it works well, maybe 90W input steady from car.[2023]: update: for this price I'm pretty impressed.Conclusion so far: for this price it is the best option IMO for a secondary aux battery source in an overnight car camper or field work solution, it's a champ. It's very solid and reliable over 2 years of daily use.

Purchased the bluetti ac200p may of 2021.Used it only 2 weekends in 2021.I have 600 watts of panels on my solar array.This year I've used it for 5+ weeks 24/7 straight. I do plan on using it for 2 more weeks but I have issues now and it's now usable at this point.1-The major issue is the ac wall charger shorted out in the inverter causing the bluetti only to charge on solar.2-Which comes to my second issue is 6 times so far I would have 30+% on the bluetti and it would shut off and say it's 0%. It did this when the ac charger stopped working and now I can't use the bluetti because it has to start with ac power when it's 0%.3- 10+ times during the 5 weeks the inverter (ac) and dc would randomly switch off while the unit was 80%+. (Which would spoil the food in the fridge after 6 ish hours more than once)-inverter is inefficient. I'm losing 2-3.5% per hour on the unit with nothing connected. So if you have the unit 100%, in less than 30 hours it is 0%.Update:Customer service was pretty slow. But I owned the bluetti for 16 months and they just got me to return the unit on there dime and got a full refund. So in the end they backed there product and I can order a newer product from them

was ok when working but was not looking enought or use it alot's but now after 1 year power drop 60% to nothing and stop and charge too 99% and don't stop,another problem you can get is unit charge and go from 80% goes up in sec to 100% i have see this too on another and stop charge look for those problems in your first month and hope the machine don't do this after 1 month,because after that good chance you will not get your money back,Buyer beware after the initial 1 month on amazon warranty on this ,kinda hard to be apply in Canada Customer service told me because my purchase is over 1 year and because they are out of stock they could not replace my machine??? and it's 24months warranty,customer service help almost no there except too ask questions and video or picture,will update with video soon,don't buy for 2000$ and a fuzzy 2years warranty almost not real,,chance are you will get a defect unit,they use bad cells im stuck with a over 2200$ machine defect and when i try to talk customer new guy who don't seem too know much about ac200p and is kinda rude,i suggest you if you try maxoak be sure to do alo'ts of test on your machine because they cells are not good when the first of those was create ,all cells power was visible on menu now they have hide this,because it would be more easy for customer to see the bad cell on the menu!!!,i will put the video on my Youtube channel with the name ac200p bluetti maxaok from amazon ca defect look for it the small video version will be here too,don't buy and the other more recent model seem to have problems too look for 1 star review

An AC300 and a couple of these Battery is all you should need to get you through a day or so power outage.

Just went thru hurricane Milton. Have an ac300 with 2 batteries a b300k and b300. Powered a large frigidaire refrigerator and a large frigidaire freezer and a garage door and lights. System lasted 25 hours with 10% remaining battery power. I have a dual fuel duromax 13000EH generator. Could not recharge due to error code Grid frequency too high or too low. Too cloudy to recharge with solar. Power went out Wednesday at 10 pm and was restored on Saturday at 9:30 am. Will probably buy additional batteries for the ac300 and more propane for the duromax in the future. Overall very pleased with the combined results from both systems. First storm that I didn't have to throw out all my food.

I recently decided to try Bluetti products coming from using similar products from another vendor. I'm impressed with the build quality and admire Bluetti's modular approach. I purchased a B300 battery to add additional capacity to an AC200MAX and wanted to purchase a second to max out the run time. Knowing I can repurpose the B300 battery for use with the A300MAX at a later time is very appealing. I also intend to use the B300 as a standalone power source for 12V coolers... great for those day shopping trips that including picking up frozen items from the clubs.The price was lowered shortly after buying the first B300. Sarah with Bluetti was amazing and refunded the difference in price and offered even more savings on additional products I wished to order. It is exciting to find a company in 2022 that not only has a great quality product but awesome customer support. I'm now a Bluetti loyal customer and gave my prior non-Bluetti gear to a friend to get his feet wet with solar and backup power.

I have the blue ready AC 200 max and have been very satisfied. I purchased this extra B300 battery as an addition to the unit. Trying to track the unit from Amazon to my house, the unit appeared to be lost. After two days, I contacted Bluetti and spoke to Anson (through emails). Anson, as a customer service representative, was exceptionally responsive to my concerns, and after trying to track the unit himself, decided to send another one to me at his extra expense. I was very impressed with that. Ultimately the original unit was delivered to my house so I contacted Hanson and told him not to ship the second unit because as indicated, it’s very heavy weighing over 80 pounds. He was able to intercept shipping of the second unit which saved us both a lot of time and effort because returning it would’ve been a big deal in expense and effort (the box. It came in way over 90 pounds). I was very impressed with Anson‘s customer service and the way he handled my problem. It just goes to reflect the excellent reputation Bluetti he has as a company .

My AC200max did wonderful things, CPAP, lights, fans and the fridge for ~ a day. Mama wanted Cold Air too.This(B300) added the capacity for a small air conditioner.we can keep it comfortable for 2.5 days without recharging. I have portable solar panels that let me recharge it all.You will want at least a hand truck and maybe a cart. Plan for access to the back of the stack. I've got the quietest gen-set in the neighborhood, makes sleeping with open windows a lot more pleasant.

Currently a brick. Won’t run anything. It’s full at 100 percent but there is no electricity flow. Everything I plug in will not work. No output power. I’m talking to Bluetti. Will update as soon as have a response. Date: (19 September 2023), (October 01 2023)Have been helped by Bluetti and most of my issues have been resolved. 4 Stars. I found both items when prime days on Amazon rolled around but then found it even cheaper by 200 dollars a week or so after prime days and sent that info through Amazon to bluetti so I could get the price match for both of the items. They really, really didn’t want to match the price I found and it took a month with me getting a Amazon manager to help me send the info again and again with each time them giving me a little more refund each time. I initially wanted to buy 2 B300s but with them waffling on price matching the items I was unable to purchase the second one as a month had already passed. I was thinking of asking for them to price match a second B300 but I’m just not happy with how I was treated by their customer service support team and the hours it took to get the items price matched. They were very prompt with replies and well within the 48 hours every single time. I finally got the price match I found but can’t get the second B300 as 30 days have passed. It’s a very nice setup and comes with adequate instructions for there use. I’ll have to wait until the B300 goes on sale again to complete my setup which is unfortunate. We used the setup on a weekend trip and it performed flawlessly and we had some panels hooked up to keep it adequately charged. We were able to charge everything we needed at any given time and are excited to see how it does on a extended 5 day stay camping we are planning. I’m at 3 stars currently and time will tell the tale of its operation. I’ll update periodically. 29 December 2023, 1 Stars. Just horrible customer service. Nobody there seems to know anything about any of the products they sell. What a whopping waste of a lot of my money. Zero Stars. Update: September 11 2024, Have never been treated so badly from a company as from bluetti. I spent over 3000 dollars on horrible products that they say are top of the line. They are basically ignoring all my emails and telephone calls trying to get my 200max and B300 working. I’m probably going to have to try something different and send registered mail to get a response on my issues over the past year. Still ZERO Stars.

The unit seems to be good quality in general. I do feel the price should be a little lower .

I bought this extra battery for my ac200max. It arrived on time and no damage to the packaging. Very easy to install and set up. It works great. I would recommend this battery to anyone who is looking to expand their BLUETTI system.

Best thing we added to our solar panel system. It gives us more autonomy.

Ottimo prodotto grazie arrivato ottime condizioni consegnato in anticipo massima cortesia

La prise de l'appareil AC200 Max est du côté gauche alors que la batterie compatible B300 est du côté droit,ce n'est pas pratique pour le branchement.

Funziona benissimo, ottimo prodotto!

I got this panel to alleviate energy anxiety while car camping for several weeks. I had tried using a heavy duty battery backup unit and it's performance was terrible and I had to rely on my friend's solar panel system to keep everything charged. This model was the only company that would ship to Alaska, and they were having a sale, so it was an easy choice to make.The folding solar panel is fantastic. Easy to store. and includes a large, zippered pouch that I use to store all of the adapter cables. Though it was rated for 120 watts, I was able to get as high as 106W on the test that I did, and I am more than happy with that given the portable nature of the solar panel. The panel also has metal eye holes on the side so you can hang them from a rope attached to a tree, your car, etc. I used them for charging the battery in the morning and as a sun shade. My only complaint is that the folding legs are secured by velcro, and this velcro is very hard to separate. Once the folding leg touches the velcro again it's instantly secured. This is great for most things, just not for when I'm trying to unfold all the legs. Hold the panel gently at 45 degrees and that should make the four legs (one for each panel section) less obnoxious to pry apart. It took me a few times to figure out how to do this without smudging the panels with my fingerprints. This panel is so sensitive that those fingerprints will slightly decrease your efficiency.I was able to charge an iPhone 11 using the included magnetic wireless charger built into the battery unit and it performed flawlessly. I also like how I can toggle DC and AC power. In between charging the iPhone, an iPad, my friend's Android phone, a battery bank, and a drone battery, I was able to do it all just from the solar panel in the middle of the day with a clear sky, pulling 75 watts to charge but having 90 to 106 watts of input from the sun. Pretty incredible. Overcast days range from 10W to 40W depending on the angle of the sun and the thickness of the clouds. Still sufficient for keeping your smartphone and/or tablet charged.Gas generators tend to be cheaper and output more power in the short term, but I need the gas that I carry for emergencies and didn't want to deal with the noise or the smell. This solar option is quiet, truly portable, and I will be buying a second solar panel next summer for even faster charging. The panels can be daisy-chained as long as you stay under 300 watts (on this particular 500Wh battery system).

The description for the Bluetti AC50S and the SP120 combination said, at the time of my purchase, there is (Include 2Pcs 120W Foldable Solar Panel), this is an incorrect description, I believe they have changed the description to 1 pc. Do not let this stop you from buying this combination set. The single SP120 Solar panel is all that is needed to charge the AC50S.I contacted Max Oak, because I did not receive the SP120 #2 and wondered where it was. The Customer service is very gracious and explained the confusion very well. This is a great company to buy from, I have no doubt that if I need any Customer Support in the Future, they will be there for me.As far as a review of this Solar Generator, WOW! what an amazing device. I plugged my 20" LED TV, and amplified Speakers into the AC inverter while I was charging my cell phone and my Wifi Hotspot, all at the same time and the AC50S had LOTS of power to spare. I was using only 29watts AC and 8watts DC. I have not had the chance to use the Solar Panel, it has been raining since it was delivered yesterday, but it is very well made and I have no doubt it will perform as expected. The stitching on the fabric case is very nicely done, the materials used to construct this portable Solar Panel are all very excellent materials. I can see this will last for years. You will not be disappointed if you buy this. Do not expect this to power your Microwave Oven, or a Toaster, or Coffee pot, this unit is not designed for that level of power. Bluetti makes other Solar Generators of much higher wattage if you need that degree of functionality. But for devices under 300 watt consumption this AC50S it awesome.This is very light weight, very portable, the handles are strong but fold down flat and are completly out of the way, the color portion of this is a soft silicone rubbery like material that takes any sharp edges off of this unit, and it looks really nice. The plugs are all very strong made and when you plug something into the Bluetti, you can feel it is a very postitve connection. Plus the AC50S and SP120 come with a 2 year warranty. You can not ask for more. You will love this device combo.

I have had this setup for around 10 months. I've used it maybe 7 times and the solar panel does NOT charge it. I'm not sure if the panel is defective or what. I can charge it from an electrical outlet, but not from the panel. Kinda seems like a rip-off. Also, when I do have it charged I'm lucky to charge a couple cell phones on it before it's completely drained. I contacted the seller and they're trying to make me feel like it's user error instead of a bad product. Even though I read the manual and followed everything correctly.

After researching online for battery backups, ordered this one to power laptop/router/phone during CA rolling blackouts. Received it yesterday and it was at 80% charge. Plugged in the 120W SP and was getting around 90-93W from the panel. After two days charging in the sun for a total of 10 hours my battery is still at 80%. Contacted MaxOak Direct through Amazon, hoping the response is within a few days. Others have said the customer support is terrible. Hoping this is just a bad unit.UPDATE: I am updating this review to 5 stars because of the service I received from MaxOak. After submitting pictures to MaxOak of the problem with the unit, they sent out a replacement unit after a week. The new unit fully charged to 100% via AC. Haven't tested the solar panel charging yet but I don't expect any issues. MaxOak sent a FedEx return tag for the broken unit. When I took the unit to FedEx in the original box, FedEx charged me $11 to put the box into another box! FedEx said that the original box wasn't a shipping box. I let MaxOak know that FedEx is charging for the return and maybe they want to use someone else for shipping. MaxOak credited me $11 for the extra box! I had great experience with the customer service and while I don't want to have a power outage to use the unit, it looks to be a great battery backup.

It's built well. I like the fact that it doesn't have a handle sticking up. Lov, love, love this little sucker. When it's time for my power needs to increase, I'll be getting a larger Bluetti.

Bought on Sept 26/21 from Maxtar New Ener. and informed I'm not eligible for a refund. Just tried charging it for the first time today. Stopped charging at 60%. Huge bummer!